Escalate tasks
Super or access request admins and request assignees can escalate tasks within a request to the task assignee's manager. Requesters can also escalate tasks within their access requests if you've enabled the Allow requesters to escalate tasks toggle on the Settings page. See Allow requesters to escalate tasks
When you escalate a task, the original task assignee as well as their manager are assigned to the task and either one of them can take an action. If the original assignee's manager has a delegate assigned, the delegate user is assigned to the task instead. After one of the assignee's have taken an action, the task is considered as complete and the other assignee can't take an action on it.
A task can only be escalated once and only if it has one assignee.
Start this task
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Navigate to the Okta Access Requests web app from the End-User Dashboard.
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Open the access request with the task that needs to be escalated.
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Open the options menu associated with a task.
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Click Escalate task…
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Review the details and provide a reason for the escalation.
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Click Escalate task.
The original assignee's manager or the manager's delegate receives a notification that the task was escalated to them.